Dear RatherThis beloved customers,

RatherThis product satisfaction guarantee: We aim to provide the highest quality and services as you wish, but should one of our products does not perform to your satisfaction, you may apply to our refund policy within 30 days for a replacement or a refund. 


#1 Eligibility

Due to hygienic reasons, we only refund/replace damaged, broken, and defective product(s). Product(s), especially toothbrushes with used bristles, will not be eligible for a refund/replacement.


#2 Request for a refund/replacement

Please attach your order number, or a receipt, photos or videos, and detailed descriptions, send us via our social media pages, or via [email protected].

You can use headlines such as Refund Request: Name and Date of Purchase, Your Order Number.

Please also notify us in the email your preference: Either a refund or a replacement.


#3 Refunding Process

After inspecting the damaged, broken, and defective product(s), we will credit the payment to the credit card used to make the initial payment. The refund will be issued back to your card within 3-5 workdays.

Due to different banking systems, the processing time might vary.


#4 Feedbacks

Your opinions are extremely important to us. Should you feel the product(s) could have been better, please share your thoughts with us via [email protected] or write us a direct review on our web page and social media pages.


Once again, we’re totally sorry that this happens. We’ll do our best to make you satisfied. 

Simply because you matter.

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